Sale or discounted items are not returnable or refundable.
Regular price items may be returned up to 2 weeks after you have received the order. Please email us with your order number to initiate a return.
Returns for Christmas gifts will be accepted if initiated before January 9th. Please email us with your order number to initiate a return of Christmas items. Sale or discounted items are not returnable or refundable even if they were purchased as Christmas gifts.
Customers are responsible for the shipping cost of returning items, and we can only refund the cost of the item returned, not the original shipping cost. Once the item is received we will refund the purchase price as long as the item is still in brand new condition and hasn't been washed or worn.
Refunds may take up to 7 days to return to your account although it is usually faster than that.
If we make a mistake with your order please email us and we'll do our best to fix the situation.
We can ship to virtually any address in the Canada. Note that there are restrictions on some products,
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are volume and weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.